Refund & Shipping Policy
Shipment Processing Time:
All orders are processed within 1-2 business days.
Orders are not shipped on weekends or holidays.
Please note that during periods of high order volume, shipments may be delayed by a few days. We appreciate your patience.
Shipping Methods and Estimated Delivery Times:
- We utilize the following carriers to ensure your order reaches you efficiently:
- FedEx: Offers a range of services, including standard. 2-5 days delivery times vary based on the selected service and destination.
- UPS: Provides reliable shipping options, including ground and air services. Estimated delivery 2-5 days depend on the chosen service and location.
- GLS (for California): Offers reliable ground shipping within California. Estimated delivery times for GLS within California are typically [Specify estimated GLS delivery timeframe for California, e.g., 2-5 days]. This option may be presented to you during checkout if your shipping address is in California.
- Fulfillment by Amazon (FBA): For certain products, we leverage Amazon’s fulfillment network. Shipping times for FBA orders are typically [Specify typical FBA delivery timeframe, e.g., 2-3 business days] and are subject to Amazon’s shipping policies. You will see “Fulfilled by Amazon” on the product page if this applies to your order.
- Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, carrier delays, and the destination address can affect delivery times.
- Delivery to Alaska and Hawaii may take longer than the estimated delivery times listed above.
Please allow for extended delivery times during and around US holidays.
Shipping Address Changes:
To change your shipping address, please contact us immediately at 512-521-2274 or email support@atxmedicalsupply.com with your updated address.
Once an order has shipped, we are unable to modify the shipping address.
Shipping Restrictions:
We do not ship to PO Boxes.
Expedited shipping options are not available at this time.
Damaged, Lost, Stolen, or Missing Packages:
If your order is lost or missing during transit, please contact us at support@atxmedicalsupply.com or call 512-521-2274.
We will initiate an investigation with the shipping carrier to locate your package.
If the shipping carrier confirms that your package is lost, ATX Medical Supply will offer a replacement or a full refund.
Refund Policy
Returns:
To initiate a return please contact support@atxmedicalsupply.com or call 512-521-2274.
Once the returned items are received and inspected, and the return is approved, ATX Medical Supply will credit your account.
Exchanges:
ATX Medical Supply does not offer direct exchanges. Instead, customers should return the item for a refund and place a new order.
Contact Information:
Email: support@atxmedicalsupply.com
Phone: 512-521-2274
